Hello all,
We have a Windows Server 2012 R2 terminal server. We have set up two Lenovo thin clients to remote access this terminal server. The problem is that the redirected printer is not working on one of the thin client but works on the other one. I have made the same settings on both of the thin clients.
The difference between these two thin clients is like following.
1. Printer: The one that is working is Canon printer and the one that is not working is HP printer.
2. They use different ISPs.
All other settings are the same. I did not find any error code from the event viewer too. The only thing that I have is this error message when I tried to print a test page. "Test page failed to print. Would you like to view the print troubleshooter for assistance?" And when I click "Yes", it said I did not have the related service installed and I could not find the error code for this issue.
Does anyone have any ideas on this issue? Please share this.
Thank you very much.