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Remote App Usage

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I have a remote app that I would eventually like to get to the point where everybody who uses it logs in with the same credentials.  Right now I have some people using their own id's and others using a "generic" login.  However, I am seeing some issues with the app not properly launching; occasionally,  the remote app program will start, and I end up with an icon stuck on the taskbar with no program in sight.  However, when I check the server task manager, I usually have more than one instance of the program running for that user.  I've tried to be tight with the log-in controls to force disconnects when the app closes;  my only solution so far has been to delete the user profile.  This usually causes a normal app launch the next time.  Does anybody have a good solution for this problem, or even know if remote app can reliably be used like I am trying to use it?


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