RDWeb Issue

I am using an electronic medical record. I access the EMR company data center utilizing Citrix but the company is switching to RDP. With some difficulty in nearly every case I have been able to set this up on all of our workstations except for one laptop (Win 8.1 Pro) . When I try to connect using that laptop the remote desktop connection crashes - "Remote Desktop Has Stopped Working". The event log reveals:


Faulting application name: mstsc.exe, version: 6.3.9600.17415, time stamp: 0x5450434f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007fff14922336
Faulting process id: 0xfd8
Faulting application start time: 0x01d084633d299a51
Faulting application path: C:\Windows\System32\mstsc.exe
Faulting module path: unknown
Report Id: 7f29991b-f056-11e4-bebb-681729a01a6c
Faulting package full name:
Faulting package-relative application ID:

Not terribly helpful. I have tried every fix suggested by the EMR company engineers including:

1.      The site is added to trusted sites
2.      Set for NTLMv2 response only
3.      Pop-up blocker is off
4.      Windows firewall is off
5.   Persistent bitmap catching is turned off
6.   Turning off all mapping to sound, printer etc.

I still can't get this to work. The EMR company where the server resides has pretty much thrown up their hand and left me twisting in the wind given that only one workstation is problematic and the problem is on "my end". 
Any suggestions ?