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Unable to retrieve picture from device, verify the device is properly connected and try again"

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Folks,

i tried to mount my scanner over RDP (Windows 2012 R2) but I am not able to scan papers using Fujitsu F7160 Scanner, i have configured the USB redirection, the scanner appears at the device manager, as well as printers and devices, but i got the following error "Unable to retrieve picture from device, verify the device is properly connected and try again"

 

how to solve this issue?


Samer F. Mustafa Microsoft Technical Team Leader. sf_mustafa@hotmail.com


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