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Icon at C:\Users\Public\Public Desktop\ not showing for users

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I have a domain-joined Windows 2012 R2 server with Remote Desktop services installed. It's the only RD session host in a collection. I'm using sessions on servers, not VDI, not RemoteApp.

Domain users placed in the groups given access to the Session Collection can log into the server and use it fine, but shortcuts/documents at C:\Users\Public\Public Desktop\ do NOT show on the desktop of some of these users.

I'm looking for reasons why this might be the case. I've tried changing permissions on the folder chain without success.


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