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Save As dialog box does not show file list

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Terminal Server 2012 R2.  'Save As' dialog box for one user does not show the file list.  The address bar shows the path, and there is a form box for the file name, and the user can save the file successfully.  But the space that should show the files in the chosen directory is blank.  There is no form box for the file list, it is simply the dialog box gray space -- which is to say, it's not that it looks like an empty folder, there is simply no form box displayed.

The 'Open' dialog box looks normal, showing the file list in the chosen folder.

I had the user log off of the Terminal Server and access it from a different PC, though I didn't expect that to make a difference, and it didn't.  I also logged on myself, and did not experience the same issue.  So it appears to be user-specific.

Is this a setting the user accidentally selected, or an error of some sort?

Thanks for any help.


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