We have an RDS set up running on Server 2012R2 where a lot of our users have multiple screens. When shadowing these users the 2 screens will be shrunk to 1 window. This makes assisting these usersvery tricky sometimes!
Is there a hidden feature somewhere to disable this feature so that we accomplish one, or both, of these scenarios:
- Shadowing a user with 2 screens should result in a window where you can scroll between the 2 screens
- Shadowing a user with 2 screens should allow me to span the session across my own 2 monitors
Preferably I'll have the shadow session on my 1 screen and I scroll between the two. This allows me to access my own information whilst I'm assisting a user. However having it span across the 2 monitors would be a workable solution.
This is what we currently get: http://i.imgur.com/YVrBzsj.png
As you can see the session's rather small and, depending on the application, not very easy to support.