Hi guys,
i have an issue with one of our deployed servers, some times we get a call saying that the performance is poor for word and excel. it takes up to 1 min to open, whether opening from start menu or by opening an existing document (size of the document is irrelevant<1MB - 10MB).
List of things I've ruled out/done
User load issues is irrelevant has happened with 5 users and happened with 30 users.
i'm sure its not resources:
2X E5-2650 @2.3GHz = total 40 cores
128GB of RAM
4X300GB 15K SAS HDD raid 5 + hotspare
have reinstalled office.
hardware acceleration for office graphics is disabled.
office is 2013 PP 32-bit
happens with files that are stored locally or over the network
DOSE NOT happen as admin
DOSE NOT happen when run in safemode
when the issues is happening it affects everyone
it starts and stops happening with no cause
if any can give me any advice or if you have any questions please let me know
thanks
i have an issue with one of our deployed servers, some times we get a call saying that the performance is poor for word and excel. it takes up to 1 min to open, whether opening from start menu or by opening an existing document (size of the document is irrelevant<1MB - 10MB).
List of things I've ruled out/done
User load issues is irrelevant has happened with 5 users and happened with 30 users.
i'm sure its not resources:
2X E5-2650 @2.3GHz = total 40 cores
128GB of RAM
4X300GB 15K SAS HDD raid 5 + hotspare
have reinstalled office.
hardware acceleration for office graphics is disabled.
office is 2013 PP 32-bit
happens with files that are stored locally or over the network
DOSE NOT happen as admin
DOSE NOT happen when run in safemode
when the issues is happening it affects everyone
it starts and stops happening with no cause
if any can give me any advice or if you have any questions please let me know
thanks