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Start Menu Not Working Frequently for Users (RDS 2016)

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Windows Server 2016 RDS setup with one DC and 3 session host servers, all running as VMs under Citrix XenServer. This is a session-based deployment for RDP sessions.

On 2 of these servers, the Start menu does not work most of the time. Users logged in to RDS cannot use it. You click and nothing happens, not even after many minutes. Search function does not seem to work either at this time, so it might be a general UWP app problem.

Seems that it does work for a short time after a session host server has been rebooted but latest the next day it doesn't work.

I find lots of posts, mostly years old, on Windows 10 start menu not working but cannot necessarily apply the "fixes" in a RDS scenario. And most of them seem to say (years ago) that the latest Windows Updates fixed the issue. But it isn't fixed as of right now, July 2018.

What is the reason for this and is there any fix or handling for it?

Atradius


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