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Missing username and domain off corporate network

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Username and domain does not automatically populate when off corporate network. We have a 2016 RDS environment with 2 RD Gateway server. 

We also have a 2008 RDS environment with the same RD Gateway settings that populate username and domain off network. 

Tried:

disabling Network Location Awareness on client 

different settings in client RDP app 

changed rd gateway policies 



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