I have randomly only Black Screen, when a User logs on to a Windows 2016 Terminal Server. Sometimes, I am able to log off the User, but sometimes not even this is working and I have to reboot the Server - in this case the server crashes on Reboot after a longer time out in the shutdown progress.
The Server ist fully patched trough Windows Update. I tried already lot of suggestions that I have found in forums on the internet - nothing helped. As lots of other Admins are facing a similar problem with in different configuration, I think this should be addressed by Microsoft - or does anyone have an idea on how to solve it?
- The Terminal Server is running on a Hyper-V Server 2012 R2 in my case - but I have seen other Admin having the same problem on hardware install as well
- Antivirus is Symantec Enterprise, but I have other Admins seen having same problem with other Antivirus
- Firefox is installed on my Terminal Server
- Only two Users are working on this Terminal Server
- The problem seems to occur at least one time a week - but I also have made 50 logins and logouts in a row with the user and it did not happen one time
- All Users (in my case both Users) can be affected by the problem
- Ctrl+Alt+End does not work (so the User could logoff himself or start Task Manager