Hi All,
I'm attempting to apply additional Per User Cals to several managed service clients' RDS Servers.
Their RDS Servers are a mix of 2016 and 2012R2.
The Per User Cals procured are 2019 so we need to perform a downgrade.
These were procured via the clients Volume Licencing.
From initial reading it seems that the CALs should auto downgrade on application, however we are receiving the following upon entering the Agreement and Licencing numbers we recieve:
"The licensing agreement data provided to Microsoft is not valid. Check all the information you provided, make any necessary corrections, and then resubmit your request. If the problem persists, try using a different connection method."
This occurs on completely separate environments.
On calling VLSC support was advised that, to allow the downgrade to take place , the RDS server would need to be taken out of production and I should have a support agent on a call at the time.
This feels a little excessive. Would value any thoughts or experiences of others performing the above.
Many thanks
Kev
