I'm struggling to get the information I need to call the Clearinghouse and get them to provide me with what I want/need. I've inherited these 2 requirements, and I don't seem to have anyone in my organization that I can turn to for help/clarification:
1. A purchase of 300 user CALs was completed recently. I just have an invoice from a 3rd party, but nothing that appears to come directly from Microsoft that provides any more info.
2. I have a Server 2003 R2 server that I want to upgrade to Server 2008 R2, and it has all kinds of user and device CALs loaded for Server 2000 and Server 2003. It looks like the "Server 2003 TS per device CAL token" is all that is in use.
With #2, the type in the TS licensing manager indicates "Volume License". What other information might I need to be able to make sure I can get the proper code after I upgrade?
What might I also need for #1? Am I missing some kind of code?
I'm just hoping for any tips that might help me "crack the code"...