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Server 2019 RDS server randomly crashing

April 8, 2019, 11:52 am
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Below is the crash dump and analysis.  I only found one thing online that seemed to involve the same probable cause.  I believe the solution from what I did find online was to delete the fntcache.dat file and any fontcache folders in the users appdata/local.  Hoping someone can help confirm this or point me in the right direction.  This is a brand new RDS server.  Thanks.


Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\040819-63843-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 17763 MP (24 procs) Free x64
Product: Server, suite: TerminalServer <20000>
Built by: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Kernel base = 0xfffff803`20cb2000 PsLoadedModuleList = 0xfffff803`210cd790
Debug session time: Mon Apr  8 09:10:50.734 2019 (UTC - 4:00)
System Uptime: 0 days 0:20:07.773
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, ffffbe50db2bbc99, fffffe003f13f230, 0}
Probably caused by : win32kfull.sys ( win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+ad )
Followup:     MachineOwner
---------
6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: ffffbe50db2bbc99, Address of the instruction which caused the bugcheck
Arg3: fffffe003f13f230, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------

KEY_VALUES_STRING: 1

STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING:  17763.1.amd64fre.rs5_release.180914-1434
SYSTEM_MANUFACTURER:  VMware, Inc.
VIRTUAL_MACHINE:  VMware
SYSTEM_PRODUCT_NAME:  VMware Virtual Platform
SYSTEM_VERSION:  None
BIOS_VENDOR:  Phoenix Technologies LTD
BIOS_VERSION:  6.00
BIOS_DATE:  07/28/2017
BASEBOARD_MANUFACTURER:  Intel Corporation
BASEBOARD_PRODUCT:  440BX Desktop Reference Platform
BASEBOARD_VERSION:  None
DUMP_TYPE:  2
BUGCHECK_P1: c0000005
BUGCHECK_P2: ffffbe50db2bbc99
BUGCHECK_P3: fffffe003f13f230
BUGCHECK_P4: 0
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
FAULTING_IP:
win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+ad
ffffbe50`db2bbc99 0f1101          movups  xmmword ptr [rcx],xmm0
CONTEXT:  fffffe003f13f230 -- (.cxr 0xfffffe003f13f230)
rax=ffffbe1c40925ab0 rbx=0000000000000001 rcx=0000000000000000
rdx=0000000000000008 rsi=fffffe003f13fd10 rdi=fffffe003f13fd00
rip=ffffbe50db2bbc99 rsp=fffffe003f13fc20 rbp=0000000000000001
 r8=00000000ffffffff  r9=ffffbe1c42ddc03a r10=00000000ffffffff
r11=fffffe003f13f9d0 r12=0000000000000000 r13=0000000000000001
r14=ffffbe1c40925ab0 r15=0000000000000001
iopl=0         nv up ei pl nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010213
win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+0xad:
ffffbe50`db2bbc99 0f1101          movups  xmmword ptr [rcx],xmm0 ds:002b:00000000`00000000=????????????????????????????????
Resetting default scope
CPU_COUNT: 18
CPU_MHZ: 82f
CPU_VENDOR:  GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 55
CPU_STEPPING: 4
CPU_MICROCODE: 6,55,4,0 (F,M,S,R)  SIG: 2000050'00000000 (cache) 2000050'00000000 (init)
BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXPNP: 1 (!blackboxpnp)

CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT_SERVER
BUGCHECK_STR:  0x3B
PROCESS_NAME:  PrintIsolationHost.exe
CURRENT_IRQL:  0
ANALYSIS_SESSION_HOST:  TSFW
ANALYSIS_SESSION_TIME:  04-08-2019 14:38:09.0994
ANALYSIS_VERSION: 10.0.17763.132 amd64fre
LAST_CONTROL_TRANSFER:  from ffffbe50db27c37e to ffffbe50db2bbc99
STACK_TEXT: 
fffffe00`3f13fc20 ffffbe50`db27c37e : ffffbe1c`42ddc910 ffffbe50`db0623f1 ffffbe1c`42ddc910 ffffbe50`db403dad : win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+0xad
fffffe00`3f13fce0 ffffbe50`db29bfe2 : 00000000`00000000 ffffbe1c`42ddc910 fffffe00`3f13fec0 fffffe00`3f13fd74 : win32kfull!FONTOBJ_cGetGlyphs+0x2e
fffffe00`3f13fd40 fffff803`20e76885 : ffffbe1c`40925ab0 ffffbe50`00000001 ffffbe1c`42ddc910 fffffe00`3f13fd74 : win32kfull!NtGdiFONTOBJ_cGetGlyphs+0x122
fffffe00`3f13fdd0 00007ffb`568b62e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000011`3cffbd68 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`568b62e4

THREAD_SHA1_HASH_MOD_FUNC:  a9532d501db653ddf4115621b75b0545b76a4bbb
THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  46798b393430d99ef49f58ebf009fb18a67143d6
THREAD_SHA1_HASH_MOD:  4b0b617a0dfdccf32d810bf06e973af5ab544eda
FOLLOWUP_IP:
win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+ad
ffffbe50`db2bbc99 0f1101          movups  xmmword ptr [rcx],xmm0
FAULT_INSTR_CODE:  4801110f
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+ad
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: win32kfull
IMAGE_NAME:  win32kfull.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4161d1d6
IMAGE_VERSION:  10.0.17763.404
STACK_COMMAND:  .cxr 0xfffffe003f13f230 ; kb
BUCKET_ID_FUNC_OFFSET:  ad
FAILURE_BUCKET_ID:  0x3B_win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside
BUCKET_ID:  0x3B_win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside
PRIMARY_PROBLEM_CLASS:  0x3B_win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside
TARGET_TIME:  2019-04-08T13:10:50.000Z
OSBUILD:  17763
OSSERVICEPACK:  404
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK:  131088
PRODUCT_TYPE:  3
OSPLATFORM_TYPE:  x64
OSNAME:  Windows 10
OSEDITION:  Windows 10 Server TerminalServer
OS_LOCALE: 
USER_LCID:  0
OSBUILD_TIMESTAMP:  2022-05-13 05:29:43
BUILDDATESTAMP_STR:  180914-1434
BUILDLAB_STR:  rs5_release
BUILDOSVER_STR:  10.0.17763.1.amd64fre.rs5_release.180914-1434
ANALYSIS_SESSION_ELAPSED_TIME:  1a3d
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:0x3b_win32kfull!rfontobj::binsertglyphbitslookaside
FAILURE_ID_HASH:  {ce603602-155f-03d7-d64e-0b9170fa0d25}
Followup:     MachineOwner
---------

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Audiosrv server 2016 crashes applications like explorer.exe, Google Chrome etc.

April 2, 2019, 11:15 pm
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Good morning.

We've been experiencing random problems on our RDSH vmware environment. At random times, the audiosrv seems to trouble other applications and makes them not respond anymore, restarting the audio service temporarily fixes the problem. I have made a gpo to restart the audiosrv, but of course this is not a solution. 

We are currently on KB4489889 (OS Build 14393.2879)




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Disable cortana on RDS 2016 server

April 4, 2019, 9:29 am
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hello what is the best way to disable cortana on RDS 2016 server ?

thank you .

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Cumulative Updates breaks RDP since November.

March 11, 2019, 5:04 am
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We have an RDS server (2016).  Since November or October, every cumulative update (well until Jan, haven't applied latest yet), breaks RDP. We can connect to the gateway fine, but accessing the RD desktop just fails with a warning about not being able to connect.  If I uninstall the Cumulative update, then all works again.

Event log shows hundreds of Schannel events (A fatal error occurred while creating a TLS client credential. The internal error state is 10013.)  The remote desktop management service fails to start and the server manager shows this issue:

the server pool does not match the rd connection broker that are in it. errors

Any ideas on how to fix?

 

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The following general database error occurred: The instance could not be initialized ESE - error -501 JET_errLogFileCorrupt, Log file is corrupt.

April 3, 2019, 2:49 pm
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I have a problem with RDSL - after power loss serwer stops responding correctly. I have to reinstall (overinstall for user data being untouched) server from DVD (Windows Server 2012 R2 Foundation), but it lost its RDP licences, and I cannot start TerminalServiceLicensing anyway. Every attemp ends with error: The following general database error occurred: The instance could not be initialized ESE - error -501 JET_errLogFileCorrupt, Log file is corrupt.

Is there any way to clear log, or do anything with this file (which one filename and location)?


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How to setup HDD's for RDS Host computer

April 3, 2019, 3:00 pm
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I've got a server that I need to setup for RDS. I have 8x 2.5" bays and I bought 8 1.2 TB 10k rpm 12gb sas drives to use. The raid card is a Dell H730 with 1GB cache.

I am planning on setting up the following in VM's on this server

-RDS Broker with license role

-RDS Host

What would be the best configuration for the hard drives? I was thinking of doing 2 drives in raid 1 for the host and then 6 drives in raid 10 for the VM's to run on. Or would I be better running all 8 drives in raid 10?

Thank you


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rds 2016 end disconnected sessions

April 8, 2019, 5:33 am
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hello, i have setup rds 2016 server and was noticing that some of the user sessions are stuck in "disconnected" status for a long time. where do i get to set this policy to end these type of sessions after 24 hours?


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Remote Desktop ActiveX Control shadow sesion

April 3, 2019, 6:12 am
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Hello,

mstsc provides an option to connect to an existing session on remote machine. Does the Remote Desktop ActiveX Control also support this?

Thanks in Advance.

 Best,

Sumit

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RDS Issue - The User Profile Service service failed the sign-in.

April 3, 2019, 5:08 am
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2 Windows Server 2012 Standard domain controllers

2 RDS Servers running Windows Server 2012 R2

We also have 2 Broker Servers and 2 Gateway Servers

From time to time we are running into an issue where the AD account logs in to Windows fine...but when it comes to our RDS login screen...some user accounts have issue where they login...see the published apps...click on one....the connection begins to handshake...then after a few moments we get:

The User Profile Service service failed the sign-in.

User profile cannot be loaded



Can anyone help me to troubleshoot, please?

I can give any more info that is required. There is a file server where their home directories are stored and on the same server...there are roaming profile folders

The RDS servers load balance...sometimes a user would go on to one...then another session they might be on another.

On the users directory of the RDS servers...the particular user account that is getting this issue...we don't see a user account folder for them...it doesn't get created...it just gets...failed the sign-in?


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Windows 2016 RDS - Redirected Start Menu problems

April 1, 2019, 6:44 am
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We have a 3 node Windows 2016 RDSH farm with UPD and user redirected folders enabled. After much trial and error we also managed to customise the start menu, exported it to an .xml and redirect all users start menu to this file. This seemed to workfor a few weeks but we are now seeing issues with the pinned tiles disappearing. 9/10 times the pinned tiles do not show but strangley on the odd occasion they do display correctly. There is no obvious pattern to this. It can be for any user on any RDSH server. We have tried deleting a users UPD and redirected appdata but the issue still occurs. We cannot see any errors within the RDSH event logs for this either.

We've seen and tried several methods for configuring start menus for Win10/Win2016. We would like to define a manditory start menu for all users. Is the a simple, tried and tested way of doing this in Win2016 with UPD and user redirected folders enabled?

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RDS Servers Events 7011, 7046 - BSOD rdbss.sys

March 14, 2019, 3:42 pm
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Hi All

I have a virtualised (VMWare) RDS 2012R2 environment with 20 Session hosts spread across 6 Dell ESXI Hosts - 2 Sets of different PowerEdge Models. Over the past 4-6 weeks we have started to get multiple event 7011's followed by a 7046.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

The following service has repeatedly stopped responding to service control requests: Remote Desktop Services UserMode Port Redirector

At this point some existing connected users cant sign out and applications start to crash including explorer.exe. Trying to shutdown via the GUI just hangs and the only way to get the server back is to reset the power using vSphere console. 

Applications on the Session Hosts are mainly MS Office 2016, Acrobat Reader, 7Zip and Webroot AV. Windows OS and applications are fully patched and up to date and Dell Firmware and drivers are fully up to date. 

Users connect in via RemoteApp and local drives and printers are redirected into their sessions. 

The weird thing is, like clockwork the crashes happen at the end of each day usually between 16:00 - 18:00 - To me its like a degradation symptom or perhaps its the actions of users disconnecting or logging off their session - Its affecting a couple of servers each day. 

On top of this, it appears 7011, 7046 results in a BSOD. I have grabbed the Memory.dmp file and opened it with WinDbg. 

Im now trying to figure out the dmp - uploaded to PasteBin here (happy to paste dmp here but didnt want to "dump" to much information in the post)

What stands out to me is rdbss.sys

Probably caused by : rdbss.sys ( rdbss!__RxAcquireFcb+1f3 )

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80179d3ba44, address which referenced memory

BUCKET_ID:  AV_rdbss!__RxAcquireFcb

PRIMARY_PROBLEM_CLASS:  AV_rdbss!__RxAcquireFcb

My rdbss.sys version - 6.3.9600.18895

Can anyone help to try and decipher the above and suggest next/best cause of action?

Many thanks :)


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RDS 2012 R2: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the (name-of-service) service

December 24, 2014, 3:29 am
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Hi guys,

On a random base (daily, weekly) we're experiencing major log-in problems on our Windows Server 2012 R2 Remote Desktop Services farm. The VM's are hosted on Hyper-V 2008 hosts and we're not using Citrix techniques etc.

Users are reporting that they cannot log-in, the log-in sessions hangs with a blank screen when loading their user profile (e.g. Please Wait For The User Profile Service).

In the System event log of the server on which the user is logging on the following errors are shown:

Source:        Service Control Manager 
Date:          23-12-2014 7:28:01
Event ID:      7011 
Task Category: None 
Level:         Error
Keywords:      Classic
User:          N/A 
Description:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

…and after 30 (or sometimes 60) seconds, the same error only another service (in random order):

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

…and after exactly 30 seconds, the same error only another service:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UxmSms service.

etcetera, with the following errors:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndPointBuilder service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WPDBusEnum service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NlaSvc service.

The Portable Device Enumerator Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrkWks service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

These errors are logged continuously.

An administrator cannot solve this since he isn't able to login in as well (console or remotely), only a hard reset of the VM is possible to use the affected server again.

I took different steps to solve this problem without any success, like:

- Installing the latest Windows updates
- Removed unnecessary printer drivers, print monitors and print processors (no local printers/drivers are installed, only Remote Desktop Easy Printer driver is used)
- Searched different forum posts, but found only hotfixes for Windows Server 2008 R2.

Can someone please help me with this annoying problem?

Many thanks!!

EDIT:
Of course is increasing the time-out not really an option here... http://social.technet.microsoft.com/wiki/contents/articles/13765.event-id-7011-service-timeout.aspx

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Changing the published name of an RDP collection breaks new connections

April 15, 2019, 12:23 pm
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I am trying to get rid of the error notification below:

I have the following configuration:

  • Server 2016 w/ latest updates
  • single server handling RD Web, RD Gateway, RD Connection broker
  • 3 RD Session host servers
  • SSL certificate for remote.example.com
  • Created an internal DNS record that points remote.example.com to RDG.example.LOCAL

I have tried doing the following, but it always gives me the error below when I try to connect:

  • Change the RD Published Name
  • https://gallery.technet.microsoft.com/Change-published-FQDN-for-2a029b80
  • Add an RDP property for alternate full address
  • https://serverfault.com/questions/524092/rds-rdweb-and-remoteapp-how-to-use-public-certificate-for-launching-apps-on-s

Any input on what I can do to resolve this?

Andy Morales (Blog)


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Server 2016 RDS Farm - RDWEB access

March 26, 2019, 12:03 pm
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Unsure if this is the correct forum.

New SErver 2016 RDS Farm.  Attempting to use Internet Explorer (11 - fully patched) to access http://farmid_url/rdweb

IE states that Cookies are Disabled.

Cookies are NOT disabled.  I have also reset to default, emptied all history, etc.

Any Suggestions?

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remoteapp authentication problem

February 28, 2019, 9:47 am
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Hello,

I have windows10 pro build 1809 with the last updates …. when I try open any remoteapp the authentication not working and askme always for user name and password.

I tried with muilti defernets server but it's not working !

so whats the problem ?

thanks.

Microsoft Lover

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Barebones RDS Install

April 8, 2019, 6:58 am
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I have a Windows Server 2008R2 server running the Remote Desktop Services role, and the only role services i have installed are "Remote Desktop Session Host" and "Remote Desktop Licensing".  With this i can provide a Windows desktop experience to a set of remote users who need to run an old legacy application.  The remote user uses Remote Desktop Connection to remote to this server, and they log in with a local user account on that server.  They have one icon on their desktop that points to the legacy program they run.  They launch the program, use it, close it, and log off the remote desktop session.  It's very simple and barebones.  I dont need anything more than that.

I have to replace this server because 2008R2 is at end of life later this year.  I tried creating the exact same environment on a Windows Server 2019 server, installing just those two role services but it failed.  Doing research i discovered that Remote Desktop Services has really changed since 2008R2.  I tried doing the full install, but i couldnt get local accounts to work with it.  And there was way too much extra stuff that i dont need (I dont need a web gateway, etc.).  Is it still possible to create a barebones, old-school terminal server on current Windows Server OS?  I just want a simple remote desktop session with one program shortcut.   Nothing else.  Can this be done anymore? IF so, can you point me in the right direction?    And is this supported by Microsoft? 

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One Drive Client for Windows Server 2019

October 17, 2018, 12:57 am
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Is there a supported one drive client available with the new released Windows Server 2019, for using it with RDS Farm?

Especially for on demand capability, this will be a biiiig improvement for RDS Farms, since using roaming profile.

Thanks for insight

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2012 R2 - HA RDS Broker + HA database

April 9, 2019, 12:17 pm
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Regarding RDS in Windows Server 2012 R2:

 

What other ways to have HA Broker along with HA database, butwithout SQL Server Ent or Std?

I do not have SQL licenses available at the moment.

I have already done 2 Brokers HA with SQL Express. What I need now is HA for database.

 

Does it work with NLB or something?

 

In Windows Server 2008 R2, I know it was possible...

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Terminal Server Licensing Service on windows server 2016 won't stay running

April 8, 2019, 3:32 am
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Hi to all,

In my environment I have a Windows server 2016 that acts as license manager for some other windows 2016 server and some windows 2019 servers.

The problem is that the Terminal Server Licensing Service keeps failing: sometimes it takes a few days for the services, sometimes it happens after an hour.

When that happens, whenever a user tries to login to one of the TS served by the license manager, he receives messages that says " Remote desktop license Issue:  There is a problem with your Remote Desktop license, and you session will be disconnected in 60 minutes. Contact your administrator to fix this problem".

That's the error I see in the event viewer:

Faulting application name: svchost.exe_TermServLicensing, version: 10.0.14393.0, time stamp: 0x57899b1c
Faulting module name: lserver.dll, version: 10.0.14393.1378, time stamp: 0x594a188d
Exception code: 0xc0000005
Fault offset: 0x000000000002cb8d
Faulting process id: 0x20f0
Faulting application start time: 0x01d4edf0d90921c1
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: c:\windows\system32\lserver.dll
Report Id: 175b3cbc-338c-43d5-a965-e82d5740b18b
Faulting package full name:
Faulting package-relative application ID:

Can anybody lend me a hand with this?

Thanks in advance



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UAC page wont shown to admin to enter credentials

March 14, 2019, 1:26 am
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Hi. I configured BitLocker on my host machines. It worked perfectly. But some users forget their password .So I have to reset it using recovery key. When windows open ,now it is time to change pin. I connected to remotely to host using MSRA(remote connection software) and clicked  "Reset a forgotten pin" UAC opens to enter admin credentials. I see nothing only black screen but my host sees that UAC opend and require admin credentials. Could you please tell me how could I see same UAC page that host sees. Without seeing that page I coudnt enter admin and password.It is so urgent please help me to solve this issue.
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