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RDS 2012 R2: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the (name-of-service) service

December 24, 2014, 3:29 am
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Hi guys,

On a random base (daily, weekly) we're experiencing major log-in problems on our Windows Server 2012 R2 Remote Desktop Services farm. The VM's are hosted on Hyper-V 2008 hosts and we're not using Citrix techniques etc.

Users are reporting that they cannot log-in, the log-in sessions hangs with a blank screen when loading their user profile (e.g. Please Wait For The User Profile Service).

In the System event log of the server on which the user is logging on the following errors are shown:

Source:        Service Control Manager 
Date:          23-12-2014 7:28:01
Event ID:      7011 
Task Category: None 
Level:         Error
Keywords:      Classic
User:          N/A 
Description:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

…and after 30 (or sometimes 60) seconds, the same error only another service (in random order):

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

…and after exactly 30 seconds, the same error only another service:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UxmSms service.

etcetera, with the following errors:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndPointBuilder service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WPDBusEnum service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NlaSvc service.

The Portable Device Enumerator Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrkWks service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

These errors are logged continuously.

An administrator cannot solve this since he isn't able to login in as well (console or remotely), only a hard reset of the VM is possible to use the affected server again.

I took different steps to solve this problem without any success, like:

- Installing the latest Windows updates
- Removed unnecessary printer drivers, print monitors and print processors (no local printers/drivers are installed, only Remote Desktop Easy Printer driver is used)
- Searched different forum posts, but found only hotfixes for Windows Server 2008 R2.

Can someone please help me with this annoying problem?

Many thanks!!

EDIT:
Of course is increasing the time-out not really an option here... http://social.technet.microsoft.com/wiki/contents/articles/13765.event-id-7011-service-timeout.aspx

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Deploy Remote Desktop Services on Windows Server 2016 on an IPv6 Only Network

April 11, 2019, 4:59 pm
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I've searched up and down for days. I cannot find any workarounds for all the issues I'm running into trying to get Remote Desktop Services deployed via Server Manager or PowerShell when the environment is strictly IPv6. 

The closest I've gotten was deploying under IPv4 then re-enabling IPv6. Though, once I do that I lose all administrative access to RDS and Server Manager says it's unable to connect to the connection broker.

Any and all help would be most appreciated.


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RDWEB Clients on Server 2012 R2 cant print unless you manually log them out of the Collection in Remote Desktop Services and then rename the local printer

April 9, 2019, 2:25 pm
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When users attempt to print to their local printer via RDWEB, nothing prints out.  If you log into the Server, manually log them off in the Remote Desktop Services Collection portal, and then rename their local printer to a different name, they can print again.  However, this cycle repeats and I have to keep renaming the local printers in order for them to print.  Anyone have any clue as to how to remedy this?

Frustrated in NY





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Virtual IP issues with server 2019.

March 8, 2019, 12:50 am
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We've attempted to set up up Virtual IP for our RDSH in Windows Server 2019 for a tricky application that requires it (NetDocuments NDClick). However, it appears that it doesn't work. Has this feature been deprecated in Windows Server 2019? 

We did the exact same setup on our 2016-servers, and there it works perfectly fine.


Any ideas, or some updated documentation on the subject available? 

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Local user connected through Remote Gateway Server

March 7, 2019, 11:03 am
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Hello Everyone,

I recently took over our Remote Desktop Services and am trying to familiarize myself with it. I am noticing that some of our users while on the local network connect through the gateway server. I noticed some of them are Mac users and use the MS RDP client to connect to Remote Desktop Services. I realized that the latest update of the client forces users to go through the gateway no matter if they are on the local network or at home. Where the RDP client before the latest update didn't do that.

Also, I have a few windows users going through the remote gateway server when they are on the local network. I am not able to explain why that is happening. If someone could help me understand that it will be greatly appreciated. 

Third I have noticed after the last windows updates the shift key when opening an Acess database is no longer working when using Remote Desktop. Is there a workaround for opening the Access database using the shift key?

Thank you,

Vince

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EVENT 56

April 14, 2019, 6:44 pm
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Dear Support , 

i would like to ask how to resolve the problem with event id 56 and Source name call " TermDD ? 

this is the Terminal server in OS 2008 R2 . 

it was keep prompt the error The Terminal Server security layer detected an error in the protocol stream and has disconnected the client.

the situation is remote desktop not function when try to access from client. 

Server restart 1 time after 12 hours will getting this error again. 

thank you 

ray 

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Windows Server 2016 MSI Installer appears and application freezes

April 9, 2019, 12:41 pm
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Hello,

I'm banging my head against the wall and can't figure out my problem on my own. So I would be very happy about some feedback.

Following situation:
I have a Windows 2016 server running as a terminalserver. I have 5 clients connected to my server. I mainly use 2 applications on my server which communicate with eachother (medical programs, one for managing patient data and the other one to show imported images). 

Whenever I start my program A and navigate to options a MSI installer appears which wants to install application B (even tho it is already installed). The MSI installer stops during "Preparing to install..." and program A freezes. 
I took a look at my logs and it gives me the following warning: "Detection of product 'xxx', feature 'OleInterface' failed during request for component 'xxx'. It then tries to open the MSI installer and stops. 
When I deinstall application B the MSI installer doesn't appear.

My Application A does not need the OLE interface but I tried both installing application B with  and without OLE interface with the same result.

Here is what confuses me the most: with the administrator account aswell as with 4 other user accounts I run in the problem mentioned above. But with 2 other user accounts I do not have any problem at all. There is no MSI installer appearing and my program does not freeze.

What am I doing wrong?

Thanks





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Windows 10 black screen with remote app

April 8, 2019, 8:53 am
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We have started seeing black screens with Windows 10 builds 1709 1803 1809.  The black screens are intermittent and for the most part can be resolved by minimizing and maximizing the remote app.  This leads me to believe this is a screen redraw issue and not a problem with any of the remote apps.  

The RDWEB farm is server 2012R2 with 2 gateways, 2 session brokers, 2 web servers.  There are 207 collections with 171 host servers.  Windows 7 w\ rdp 8.1 does not seem to have this issue.  
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how can i change the email for a microsoft vlsc portal

April 23, 2019, 4:53 am
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how can i change the email for a microsoft vlsc portal
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Need help! I have to move a small RDS server from Win2008R2 to Win2016 this weekend! Easiest way?

April 5, 2019, 11:28 am
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i need to move Remote Desktop Services off of Windows Server 2008R2 and onto Windows Server 2016 over the weekend.  It's a very basic server.  It has just the "Remote Desktop Services" role installed, and the "Remote Desktop Session Host" and "Remote Desktop Licensing" role services installed.  Nothing else is installed related to RDS.  The server does exactly one thing.  It lets about 10 users log in with remote desktop connection from their windows desktop and get provided a "remote desktop" that has exactly ONE application on the desktop.  They run that ONE application and then log off.  While the server is a member of our Active Director domain, the users are local users (local to the server).  I already have built the new Win2016 server and have installed Remote Desktop Services (with only Remote Desktop Licensing and Remote Desktop Session Host installed).  I havent done anything else beyond that.  I suspect i will have to do at least a) migrate the user accounts (I dont care if i lose any user profiles as they shouldnt have anything in them of value); b) migrate the licenses.  Can anyone help me get started? I have almost zero RDS experience! :| 

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RDS licensing issue in windows server 2012 R2 Datacenter evolution.

April 21, 2019, 11:18 pm
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we are facing RDS licensing issue in windows server 2012 R2 Datacenter evolution. 

Error : RD Licensing Manager : the license code is not recognized .ensure that you have enter thr correct code  


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VDI Shutdown inactive machines

April 20, 2019, 11:40 am
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Hello,

Is there any documented approach to minimize the number of running VDIs?

I'd like to :

  1. Schedule starting the machines early in the morning.
  2. Schedule shutting down the machine after working hours.
  3. Allow the users to start their machine without admin support.

1 and 2 are easy, my concern is with 3. or any other recommended approach.

Thanks

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Help with migrating RDS servers to new domain

April 18, 2019, 8:38 pm
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Hi,

 

We have two AD forests and I'm moving users from one domain to another. Domain A have 100 users and two terminal servers 2012 r2 (TSSRVR1 is session host, connection broker, RD web, license server and TSSRVR2 is session host only). I have migrated all users to new Domain B using ADMT, so they keep the same passwords. Now I am really confused what is the best way to move terminal servers to new domain, should I just disjoin and join to new domain or should I use ADMT to migrate them? what is the good working approach?

 

I did try to test migrating them in my lab using ADMT and when I open TSSRVR1 I get error following servers (TSSRVR1.DomainA, TSSRVR2.DomainA) are not part of deployment and add them into server pool. Which means rds deployment still searching for servers on old domain, I added TS servers from new domain using Add Servers but no luck.

 

Before I do migration in production, I really need to know if disjoin and re-join is better than ADMT? If I go with this approach what are steps involved to make TS servers functional again?

 

There are no profiles to migrate or to worry about, they will have new profiles from Domain B because they only use one published app on terminal servers.

 

Thank you and your expert help will be highly appreciated.


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Load Balance 3391/UDP and 443/TCP for RDS Gateways

April 18, 2019, 6:49 pm
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Looking for some help concerning the RDS Gateway Role and load balancing.

I have an pre-production RDS environment that contains 3x Gateway Servers. I have tested the environment by connecting through each one of the individual Gateways and everything works just fine.

I'm now at the point where I want to use my hardware load balancer to receive the connections and distribute them between the 3 Gateways. I would also like to use the UDP Transport on 3391 as well.

The part that I don't completely understand is that I'm assuming that each individual connection, which will be coming in initially on TCP 443 and then UDP 3391 would need to be routed to the same gateway?

It would make sense and be easy to set the LB up to balance both ports to the 3 Gateways, but without any specific load balancer magic, connection "A" might go to one gateway for 443 and a different gateway for 3391.

It's possible that I could be overthinking this and I'm not sure if this is a flat out requirement. In the case where the user initially connects on Port 443 to Gateway A, then the UDP traffic comes in and the LB forwards that to Gateway B. Does Gateway B know to forward that UDP traffic to Gateway A if all the gateways have the farm properties configured?
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Can A Windows 7 Virtual Machine Be Used As An RD Session Host?

April 18, 2019, 2:03 pm
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Hi all, our Windows 2012R2 RDS system was just handed over to me to support. With little knowledge I was tasked with setting up the following and am wondering if this even possible.

Task: Set up a Windows7 32bit session host so that some very old software can be loaded on it and it would be accessed by only one person. The user is working remotely and can only get to an internet accessible RDS gateway that would provide access to the Windows 7 Session Host inside our network.

The windows7 Hyper-V virtual machine was created and then I get on our Windows 2012R2 server where RDS is managed and I open up Server Manager and add the new Windows7 PC. The Server Manager shows a Manageability status of "Online - Cannot manage a client-based operating system'.

Can I still add this Windows 7 vm as a Session Host in RDS? Is Windows 7 even a supported operating system to function as an RDS Session Host? Can I create a session collection such that the win7 session host will be used for Remote Desktop sessions?

Any feedback will help me understand RDS better and would be much appreciated.

 

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Server 2016 webclient MFA solution

April 16, 2019, 3:49 pm
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Hello,

I was curious if anyone has found a MFA solution for RDS 2016 HTML5 webclient?  The end goal is to publish the app externally through a RD Gateway.  It's currently working, however we'd really feel better about it with MFA.  We played around with a DUO demo, however they don't support the webclient, and if you apply it to the gateway it strips the RAP/CAP.  we need to use those policies, so the gateway is a no go for us.  The RDWeb piece works fine, but then breaks the webclient.

Any thoughts?

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RDS 2012 R2: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the (name-of-service) service

December 24, 2014, 3:29 am
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Hi guys,

On a random base (daily, weekly) we're experiencing major log-in problems on our Windows Server 2012 R2 Remote Desktop Services farm. The VM's are hosted on Hyper-V 2008 hosts and we're not using Citrix techniques etc.

Users are reporting that they cannot log-in, the log-in sessions hangs with a blank screen when loading their user profile (e.g. Please Wait For The User Profile Service).

In the System event log of the server on which the user is logging on the following errors are shown:

Source:        Service Control Manager 
Date:          23-12-2014 7:28:01
Event ID:      7011 
Task Category: None 
Level:         Error
Keywords:      Classic
User:          N/A 
Description:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

…and after 30 (or sometimes 60) seconds, the same error only another service (in random order):

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

…and after exactly 30 seconds, the same error only another service:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UxmSms service.

etcetera, with the following errors:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndPointBuilder service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WPDBusEnum service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NlaSvc service.

The Portable Device Enumerator Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrkWks service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.

These errors are logged continuously.

An administrator cannot solve this since he isn't able to login in as well (console or remotely), only a hard reset of the VM is possible to use the affected server again.

I took different steps to solve this problem without any success, like:

- Installing the latest Windows updates
- Removed unnecessary printer drivers, print monitors and print processors (no local printers/drivers are installed, only Remote Desktop Easy Printer driver is used)
- Searched different forum posts, but found only hotfixes for Windows Server 2008 R2.

Can someone please help me with this annoying problem?

Many thanks!!

EDIT:
Of course is increasing the time-out not really an option here... http://social.technet.microsoft.com/wiki/contents/articles/13765.event-id-7011-service-timeout.aspx

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Problem with freezing RDS Hosts

April 15, 2019, 4:41 am
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Hello,

We've search several solutions over the network but in our enviroment nothing helps.

in the company we have a problem with freezing RDS Hosts. Usually looks like:

- Someone is calling to us end tell that some software is crashed and he cannot run it again / Cannot logout/login.

At First we thought that is a software problem (very often we saw that excel has 100% cpu), we've update office 365.

at the Begining of the creash we see error in event log:

"A timeout was reached (30000 milliseconds) while waiting for the ServiceName service to connect."

Usually it stars with UmRdpService but we recieve it in several another services.

What's more we found strange behavior during this problem - we see that number of active sessions is going down... but total session are growing very fast (example we have 20 sessions on the host, total session ~30, during our crash we have 5 active session but 100 total sessions).

During this crash we usually cannot log into domain accounts, very often we cannot log in local account.

We tried to reset services, disable priter redirection, try to update OS system with Office 365 - no luck.

What's more in the event log we have many errors like:

-20499 "Remote Desktop Services has taken too long to load the user configuration from server \\XXXXXXXXXXXX for user XXXXX

-1152 "Failed to create KVP sessions string. Error Code 0x8007007A"



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RDS 2016 gateway error event id 312 "The user "abc@xyz.com", on client computer "xx.xx.xx.xx:2985", has initiated an outbound connection. This connection may not be authenticated yet."

June 21, 2018, 9:21 pm
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When try to connect from public network to RDS 2016 environment web page is loaded, but when try to connect on RDP clinet, it will ask for credentials and after that it will connect to remote machine. Error shows as " your computer can't connect to the remote computer because remote desktop gateway server is temporarily unavailable"

When checking on error log found that even id 312 on gateway server

The user "abc@xyz.com", on client computer "xx.xx.xx.xx:2985", has initiated an outbound connection. This connection may not be authenticated yet.

I tried the registry key fix recommended for 2012 server (HKLM\SYSTEM\CurrentControlSet\Control\Lsa) and (HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\TerminalServerGateway\Config\Core) but no joy. It did not work for 2016 server. Please help.


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Windows Event log did not find IP for Windows server 2012

April 23, 2019, 7:43 pm
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Event log did not find IP



But log perse found



Forgive me for bad English
I just want to know the truth.



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